Refund policy

Return & Refund Policy:

Due to the personal use nature of our products, we cannot accept returns once items have been opened or used. If you receive a damaged or defective item, please contact us within 24 hours of delivery with photos of the damage. Unopened items in their original packaging may be returned within 3 days of purchase. Shipping costs are non-refundable. We strive to ensure your complete satisfaction and will address any concerns promptly.

For questions about our return policy, please contact us at Reidstreetsoapco@gmail.com

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. 

To start a return, you can contact us at reidstreetsoapco@gmail.com. Please note that returns will need to be sent to the following address: PO Box 1028 Seminole OK 74818 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at reidstreetsoapco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at reidstreetsoapco@gmail.com.